Webshop sales and warranty terms

Terms and conditions of sale of Metos Webshop

Metos Webshop is an online store maintained on the internet by Metos Oy Ab (Business ID: 0108466-4) that sells products to business customers and public entities in Finland. Sales contracts comply with the Finnish Sale of Goods Act, unless otherwise stipulated in these terms of sale. Metos Webshop is referred to below as "Webshop", Metos Oy Ab as "Metos", the company doing business with Metos as "Customer" and the user of the service as "User". Metos can unilaterally change the terms of sale by announcing them on its website.

Entry into force of the terms of sale
By ordering products from the Webshop, the Customer accepts these terms.

Webshop pricing
Webshop prices are valid for purchases made in the Webshop and do not include all additional services offered by Metos. You can find our gross price list here.​​​​​​ Webshop prices are net prices in euros, VAT 0%. The price includes the product EXW Kerava in its transport packaging. The prices do not include freight, installation or user instruction at the customer's premises. 

The metos.fi Webshop only delivers to Finland, including the Åland islands. 
All product shipments are insured for transport damage by Metos. Due to continuous product development, Metos reserves the right to change products, product information and prices. Metos can unilaterally change the terms of sale by announcing them on its website. When an order is placed, the prices and terms of sale valid at that time are applied. Changes resulting from changing regulations enter into force at the time when the regulations enter into force, without separate notification. 

Company Account and Customer information
The Customer can place an order in the Webshop without registering and pay for their purchase with a credit or debit card, or register as a Company Account Customer in the Metos Webshop, in which case they can choose an invoice as the payment method.
When placing an order without registration, the Customer must provide their accurate contact information and delivery address when placing the order.
When registering in the Metos Webshop as a Company Account Customer, the Customer must provide accurate company information, delivery and billing addresses, and contact information. The customer must ensure the information they provide is correct and up-to-date, and if necessary, notify Metos of changes in the information using the contact form on the website. When a Customer is applying for a Company Account, Metos has the right to check the Customer’s credit information and to decline the application. Invoices are delivered as an online invoice or otherwise electronically. 

The Company Account may only be used by the Customer whose name is provided during registration. The Customer is responsible for the confidentiality of the user ID and password and the Company Account connected to them, and for limiting access to them. If the Customer has reason to suspect that data security has been compromised, they must immediately inform Metos using the contact form on the website.

Delivery time
The current availability of each product is stated in the Webshop. Products marked "Available" in the Webshop will be delivered the next business day after the order, and they will be received by the Customer within 2–5 business days. However, if the ordered product is not available, we will inform the Customer about the situation and the availability of the product.
For products marked as “Custom order product”, the date the product will be ready to be sent from the Kerava warehouse will be included in an order confirmation sent to the Customer.

The products will be delivered in two batches if an order includes products marked in the Webshop as both "In stock" and "Custom order product”, which cannot be delivered at the same time. If the Customer wants everything delivered in one batch, this must be mentioned when placing the order.
We do not take responsibility for delayed deliveries.

The customer can choose the delivery method when placing the order. Otherwise, Metos has the right to choose the cheapest delivery method for the products and the specific delivery location. If the customer wishes, products that have been paid for can be picked up at the Kerava OUTLET store.

The delivery methods are as follows:
The customer picks up the product from the OUTLET store. The address of the OUTLET store is Metos Oy Ab, Ahjonkaarre, Kerava (Contact information). The OUTLET store is open on weekdays (Mon–Fri) from 8:00 to 15:30.

As parcel post or as freight. EXW Kerava. Packaging is included in the price. Metos selects the method of delivery according to the product or the number of items to be transported.

Installed. The delivery includes freight, transport insurance, disconnection of the old appliance and installation of the new product to existing connections of the same capacity (water, sewer, electricity), so that the product is in working condition, and the packaging materials are taken away. 
Installation of the new product and transport of the old appliance for recycling. The delivery includes freight, transport insurance, disconnecting and transporting the old appliance to recycling and installation of the new product to existing connections of the same capacity (water, sewer, electricity) so that the product is in working condition and the packaging materials are taken away. 
Gas-powered appliances and cold appliances that are connected to a central unit cannot be ordered installed through the Webshop; their installation must be agreed separately with the local salesperson. 

The installation service offered by Metos includes the installation of the equipment and furniture  
included in the delivery, excluding HVAC and construction/structural work. The installation work is performed on a one-visit basis on weekdays (Mon–Fri) between 7:00 and 15:30. The availability and pricing of installation work performed at other times must be agreed separately.
The installation site must be in the condition required for the installation work (construction and HVAC work, etc.), according to the agreed schedule. The route to the installation location must be unobstructed. If the Customer is responsible for transporting the equipment to the installation location, the equipment must be present in the room when the installation work begins. 

Delivery fee
The following transport charges apply in Finland for the products purchased by a Customer from the Webshop:
When the total tax-free price of the products included in the delivery is less than €200 (VAT 0%), the transport charge is €28 (VAT 0%).  For purchases over €200 (VAT 0%), shipping is free of charge.

Payment options
The Customer of the Webshop can choose the most practical payment method from the following.

Payment is possible using a credit card or online banking  (Nordea, Osuuspankki, Danske Bank, Oma Säästöpankki, S-Pankki, Aktia, Handelsbanken, POP Pankki, Säästöpankki, Ålandsbanken, Visa, Mastercard).


Payment by invoice, 14 days net. Paying by invoice requires that the Customer applies for a Company Account and registers to the Metos Webshop.

Invoices are delivered as an online invoice or otherwise electronically. The interest on late payment is the reference rate according to the Interest Act plus an additional interest of 7% according to the Interest Act. We charge a processing fee of €50 (+VAT) for billing information changes requested by the customer after the invoice has been sent.

Unless otherwise agreed, Metos is entitled to invoice the agreed payments when the goods have been delivered.
If the Customer does not pay the invoice by the due date at the latest, Metos has the right to charge late-payment interest in accordance with the Interest Act (633/1982) as well as reasonable collection costs.

Metos Oy Ab retains full ownership of the goods it sells until the purchase price has been paid in full, including interest and costs.

Equipment warranty and warranty conditions

The warranty period begins on the day the item is handed over to a representative of the Customer.  If the Customer finds during the arrival inspection that there is a defect in the goods, the warranty period does not start until the day Metos has corrected the defect.

Metos gives the goods it sells a warranty against raw material and manufacturing defects. The warranty period is one (1) year. The warranty applies to products sold in Finland to their first buyer. If requested, the person requesting a warranty repair must prove the validity of the warranty. 

Warranty repair requests must be submitted without delay and during the warranty period, either directly to Metos’ maintenance or to an authorized maintenance provider. Difficult-to-move equipment or equipment installed as a fixed part of the kithcen will be repaired at the Customer's premises if possible. The Customer must deliver easily movable products to a maintenance service provider (locations and opening hours can be found at this link) for repair at their own expense and responsibility. Repaired equipment can be picked up by the Customer or delivered at the Customer's expense, using a transport method chosen by the Customer.
Warranty repairs are carried out as quickly as possible during normal working hours (Mon–Fri 8:00–16:00). If the work is performed outside of normal working hours at the Customer's request, the costs resulting from the work, including overtime compensation, will be charged.

The warranty covers repairing raw material or manufacturing defects and resulting damage that has been reported during the warranty period. The mentioned defects are corrected by repairing the product to working condition. Any defective parts replaced with new ones are the property of Metos. The warranty does not include defects caused by:
– transporting or moving the device
– the user's carelessness or negligence
– neglecting the instructions for use, maintenance or care
– circumstances beyond the control of the giver of the warranty
– repairs or maintenance performed by non-authorized technicians
– incorrect installation or incorrect positioning of the product at the place of use in relation to the user instructions or settings of the product
– using the product for other than its intended use
– the normal wear and tear of the product
The warranty also does not include the repair of defects that are irrelevant in terms of the product's functional condition or appearance. Parts that break due to natural wear and tear are not covered by the warranty. Maintenance measures explained in the operating and maintenance instructions, adjustments intended to be performed by the user and instructing the user in the use of the product are not covered by the warranty. Indirect damages are not covered by the warranty.

Liability for defective products
If there is a defect in a product or service, the Customer must inform Metos about it and give Metos the opportunity to verify the error and correct it. On a case-by-case basis, the product may either be exchanged for a new one or repaired, or a price reduction may be granted. Metos' liability for defects is limited to the purchase price paid by the Customer to Metos for the product. Metos is not responsible for direct or indirect expenses or loss of income caused by the defect or the use of products or services.



Returning the goods is accepted if the shipment does not match the order or the goods are defective, and the seller has been informed within 8 days of the Customer receiving the goods. Returns must always be agreed in advance with our OnLine salesperson. A maximum of 80% will be refunded for the return of standard products if the return is not due to the seller's error. The Customer has no right to return custom order and special products.

When the Customer returns a product they ordered, the return must be agreed with an OnLine salesperson, who can be reached by calling 020 300 900 (Mon–Fri 8:00–16:00). Once the return has been agreed on, a document concerning the return will be sent to the Customer. The document must be attached to the product being returned. The Customer must return the product at their own expense to Metos at the following address: Metos Oy, Tuotevarasto, Ahjonkaarre, 04220 Kerava. When Metos receives the product, it is inspected, and after it has been approved and received, the agreed sum is returned to the Customer to the same account that was used to make the payment.


Information security

The information provided by the Customer is stored in Metos' customer register. The information is used to manage and maintain the customer relationship. Metos does not disclose information to third parties. Our privacy statement can be viewed at this link

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