Periodic maintenance has an important goal: to ensure the continuity of a professional kitchen's operations - Metos FI
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-
Preparation
-
Cooking
- Cooking Show all products in category
- Back
- Kettles
- Hot Fill pumps
- Sous Vide basins
- Pressure cookers
- Ovens
- Ranges
- Bratt pans
- iVario
- Pizza equipment and pizza accessories
- Restaurant equipment series
- Griddles
- Grills
- Fryers
- Salamanders and toasters
- Pasta cookers
- Sushi machines
- Hot dog warmers and steamers
- Circulators
-
GN containers and trays
-
Food distribution and food transport
-
Serving units and worktops
- Serving units and worktops Show all products in category
- Back
- Buffet series
- Heated drawers
- Bain-maries
- Counters with heated top
- Heated cupboards
- Cold basins
- Cold counters
- Cold drawers
- Cold work station
- Pizza work station
- Neutral counters
- Plate dispensers
- Water dispensers
- GN dividers for basins and drawers
- Heating lamps and heaters
-
Small equipment for serving
-
Glass display cases and air curtain merchandisers
-
Coffee brewing machines
- Coffee brewing machines Show all products in category
- Back
- Glass jug models
- Thermos models
- Coffee Percolators
- Bulk brewing coffee machines
- Water boilers
- Fully automatic coffee machines
- Hot drink dispensers
- Espresso machines
- Grinders
- Modbar modular coffee system
- Coffee trolleys
- Filter papers and thermos dispensers
-
Bar equipment and bar furniture
-
Ice and Ice cream / gelato
-
Cold storage and chilling
-
Dishwashers
- Dishwashers Show all products in category
- Back
- Glasswashers
- Undercounter dishwashers
- Front loaded dishwashers
- Hood type dishwashers
- Pot washers
- Granule washers
- Rack conveyor machines
- Pre-wash machines for WD hood type machines
- Pre-wash machines for WD rack conveyors
- Tray washers
- Trolley washers
- Multiwasher
-
Dishwashing accessories and furnitures
- Dishwashing accessories and furnitures Show all products in category
- Back
- Dishwashing baskets
- Cutlery boxes
- Furniture for undercounter dishwashers
- Furniture for hood type dishwashers
- Furniture for pre-wash machines
- Furniture for pot washers
- Furniture for rack conveyor machines
- Sorting units for dishwashing department
- Pre-wash showers
- Floor washers
- Steam and pressure washers
-
Water filters
-
Kitchen furniture
-
Trolleys
- Trolleys Show all products in category
- Back
- Service trolleys
- Service trolleys with wooden tiers
- Shelf trolleys
- Trolleys for GN containers
- Basket trolleys
- Dispenser trolleys
- Ward service trolleys
- Kettle accessory trolleys
- Tray and cutlery trolleys
- Multipurpose trolleys
- Platform trolleys
- Basin trolleys
- Biowaste and waste trolleys
- Tray return trolleys
- Dish return trolleys
- Plate cassette trolleys
- Flour and spice trolleys
- Salad washing trolleys
- Supplement food trolleys
- Trolleys for transport boxes
- Lifting trolleys
- Laundry trolleys
-
Laundry equipment
-
Outlet
- Outlet Show all products in category
- Back
- Preparation outlet
- Cooking outlet
- Food distribution and food transport outlet
- Serving units and worktops outlet
- Glass display cases and air curtain merchandisers outlet
- Coffee brewing machines outlet
- Bar equipment and bar furniture outlet
- Cold storage and chilling outlet
- Dishwashing outlet
- Kitchen furniture outlet
- All outlet products
Periodic maintenance has an important goal: to ensure the continuity of a professional kitchen's operations
In professional kitchens, the importance of maintenance is increasing due to the intense efficiency requirements kitchens face. "The equipment has been purchased to be used in production, and this is best achieved by keeping it in good condition," says Metos Maintenance's Service Manager Timo Lehikoinen. "In today’s world, the role of periodic maintenance cannot be overstated."
The maintenance of a professional kitchen starts during the warranty period – just like with cars. "When we do periodic maintenance proactively, the equipment works every day. If repair maintenance is needed, something is already broken," says Lehikoinen.
Periodic maintenance helps you get the full benefit of your investment – the equipment works and is productive throughout its entire life cycle. During the periodic maintenance visits, we can also ensure that the kitchen equipment complies with the current regulations and that occupational safety is in order.
Responsible service across Finland
Metos Maintenance helps its customers all across Finland with all maintenance needs. Our maintenance organization of almost 100 professionals focuses on the maintenance of Metos equipment, doing scheduled maintenance and solving acute problems. "All our technicians are professional electricians, and on top of that they have Metos' own training and equipment knowledge collected during long employment relationships," says Timo Lehikoinen.
The equipment selection offered by Metos is huge, and the technology changes and develops all the time. "We focus on the maintenance of Metos products to ensure that our technicians have the necessary expertise," emphasizes service manager Lehikoinen.
High-quality equipment maintenance is a responsible choice on the part of both Metos and the customer. Maintenance significantly extends the life of the equipment and postpones the need for new investments. In addition, a serviced device always works energy-efficiently.
Focusing on customer satisfaction
Focusing on serving professional kitchen customers gives our maintenance services a solid foundation for customer satisfaction. "Our own maintenance organization, our own spare parts warehouses – in the technicians' cars, locally in different parts of Finland and at the central warehouse in Kerava – continuous training and getting to know the customers and equipment create a good basis for satisfaction," Lehikoinen lists.
"We monitor customer satisfaction all the time," says Lehikoinen. "Our latest grade for overall satisfaction was 8.8. We think working together with our customers is one reason for such a good grade.”
Although the importance of periodic maintenance is growing, repair maintenance always also has its own role. The goal of Metos' repair maintenance is to handle 80% of cases within one business day.
The service ID is a direct link to the product’s “personal information”
According to Timo Lehikoinen, the product's maintenance history starts with the kitchen design. "The right product for each need, correctly installed," he sums up. "And the next step is correct use.”
"An A-code (service ID) is immediately glued to each Metos product during the installation phase, based on which we can find all the necessary information." No need to guess – all past, present and predictive information can be found in the register as long as Metos is responsible for maintenance. "Things must be easy for customers. One service ID and one national phone number is all you need to get help.”
Is periodic maintenance a good option for you?
If you are interested in the benefits of periodic maintenance, please contact us. A maintenance contract can be a reasonable option even when a product/kitchen has been in operation for a longer time.
- Call 020 43913
- Send an email to metoshuolto@metoshuolto.com
Metos Maintenance Service Manager Timo Lehikoinen:
Timo Lehikoinen's first profession was as a chef in large production kitchens. In his current job, he helps other kitchen professionals to succeed: a kitchen works productively while the maintenance runs smoothly. "If I don't know something, at least I know who to ask.", he describes his long experience at Metos. In his free time, Timo enjoys good food, exercising and working in positions of trust.